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Whom do I contact for technical support?

Please use our Contact Us form for all technical questions. A representative will respond to your question within 24 hours.

How soon will I be charged for my purchase?

A charge for your purchase will appear immediately on your credit card statement under the name "Sheridan Books."

Why do I need to create an account?

AIP Publishing’s print-on-demand service requires a user account for billing and order-tracking purposes.

How often do you add content?

Content is added to this site on a regular basis. If you don't see the title you're looking for now, it may be available soon, so please check back in a few days. You can also email us with your requests.

How do I change my password?

After logging in, click on My Account. Click on the edit tab (upper right). Type your new password into the "password" and "confirm password" fields and save.

Why can’t I find the Conference Proceeding volume I want?

There are two possible reasons you are not seeing the volume you want. Either it was published prior to 2014 or it is newly published on Scitation. Please check back in about a week to see if the volume has been added to our print-on-demand collection.

What are your refund and return policies?

Please confirm all purchases before you complete them. If you need assistance with your purchase, please use our Contact Us form or you may email us at subs@aip.org. If you have a problem with the delivery, please use the above information to contact us.

Can you ship books to a P.O. box?

We cannot ship books to a P.O. box. Please be certain to enter a street address as your shipping address.

I ordered a printed CP. When will I receive it?

Your printed book will be shipped about six business days after we process your order. Delivery times will vary with the shipping method selected.

How do I log into my account?

Click on the "Login" link on the top right of the home page to get to the login screen. Type your credentials into the username and password fields and click the "Login" button to access your account.

How can I place an order using a purchase order (PO)?

At this time, AIP Publishing is not accepting Purchase Orders for print-on-demand purchases.